Reference

What You Agree To When You Use xo369

These terms set out how your account works on xo369 — what we ask of you, what you can expect from us, and how the rules apply to deposits and withdrawals made through DANA, OVO, and GoPay.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to applicable local lawUpdated when policy changes

Explore the Lobby Read FAQ

CONTACT OUR TEAM

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly from your account dashboard, via email for written queries that need a paper trail, or through WhatsApp for faster back-and-forth on account-specific questions.

Live Chat Open the chat icon from your account dashboard at any time. Our team responds quickly and can access your account details to resolve terms-related queries directly.

Email Support Send a written query to our support address for anything that needs documentation — disputes, account reviews, or requests related to your terms agreement.

WhatsApp Message us on WhatsApp for fast two-way conversation about account access, wallet verification, or any clause in these terms you want us to explain.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data, transaction history, and wallet details are stored securely and used only to operate your account. We do not share your personal information with third parties except where required to process payments through DANA, OVO, or GoPay, or where local law requires disclosure. You can request a summary of the data we hold on your account by contacting support through live chat or email. If you want to update your registered details or close your account, our support team handles both requests — account closure includes a final review of any pending balance before your GoPay or OVO wallet is settled.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable local law and our internal audit process.

Cookie Use

Our platform uses cookies to keep your session active, remember your lobby preferences, and maintain a secure login state across your device visits.

Account Security

Each login is verified via OTP sent to your registered number. Never share your OTP with anyone — our support team will never ask for it in chat or email.

Change Requests

To update your registered name, phone number, or linked e-wallet, contact support with your account ID. Changes are reviewed before they take effect to prevent unauthorised access.

How These Terms Apply to Your Account

xo369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on xo369, you enter into a binding agreement with us. These terms govern every action you take — logging in, funding your balance via DANA or OVO, placing wagers, requesting a withdrawal to your GoPay wallet, and contacting our support team.

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We may update these terms when our services change or when local regulatory requirements shift. If we make a material change, we will notify you through the account dashboard before it takes effect. You are responsible for reading updates before continuing to use the platform. Accounts
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are for personal use only. Sharing login credentials, operating accounts on behalf of another person, or using automated tools to interact with the lobby is not permitted. If we detect account misuse, we reserve the right to suspend access and review pending transactions. Withdrawal requests are
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processed after identity verification is complete — this step protects your wallet balance and keeps the account secure. Players in Tangerang and across Indonesia access the same account rules; eligibility remains subject to local law and the region you are in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, wallet transactions, data access, and what happens when terms change.

Yes. Every deposit made via DANA, OVO, or GoPay is covered by these terms. The transaction is processed once you confirm it from your e-wallet app, and our terms apply from that point forward.

Access depends on local law and is available in regions where use of online casino platforms is permitted. It is your responsibility to confirm your eligibility before opening an account.

We notify you through the account dashboard before any material change takes effect. Continuing to use the platform after that date means you accept the updated version of the terms.

Contact our support team via live chat or email with your account ID. We will compile and send you a summary of the personal data and transaction records we hold on your account.

Before a withdrawal is sent to your GoPay or OVO wallet, we confirm your registered identity matches the account. You may be asked to submit a document via the account dashboard to complete this step.

Yes. Contact support to request account closure. We review any pending balance before the account is closed and settle it to your linked e-wallet once the final check is complete.

What You Agree To When You Use xo369

Reach Us About Your Terms Query

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Change Requests

Common Questions About These Terms

01 Do these terms apply to deposits I make through DANA or OVO?

02 Can I use xo369 if I am based in Indonesia?

03 What happens if xo369 updates these terms?

04 How do I request a copy of my account data?

05 What does identity verification involve for withdrawals?

06 Can I close my account and what happens to my balance?

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