Reference

How xo369 Protects Your Personal Information

Your account data, wallet activity, and payment details — including transactions through DANA, OVO, and GoPay — are handled with care under this Privacy Policy.

DANA, OVO, GoPay transaction privacyAccount data protectionNo third-party data salesSecure login and session handling
xo369 How xo369 Protects Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Reach our account support team directly through the live chat window in the lobby. Available around the clock for data access requests, account queries, and privacy concerns.
Email Support Send a written data request or privacy question to our support email. We aim to respond within one business day and will verify your identity before actioning any account changes.
Account Settings Log in and head to your account settings page to review stored details, update contact information, or submit a data correction request directly without contacting support.
HOW WE HANDLE DATA

Data Handling, Cookies, and Account Security

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust cookie permissions through your browser at any time without losing your account access.

Account Security

Login sessions are protected with OTP verification sent to your registered contact. Suspicious access attempts trigger an automatic session lock, and you will be notified before any account change is confirmed.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of held data at any time.

Requesting Changes

To correct, update, or request deletion of your personal data, contact us via live chat or email with your account details. We verify identity before processing any change to protect your account from unauthorised requests.

Common Questions About Your Privacy Rights

We collect your name, contact details, and login credentials at registration. Once your account is active, transaction references from DANA, OVO, or GoPay deposits and withdrawals are also recorded for account history.

We do not sell your personal information. Data is shared only with payment processors like DANA, OVO, and GoPay to complete your transactions, and with service providers who help us operate the platform under strict confidentiality terms.

Log in and visit your account settings page to see stored details, or contact our support team via live chat or email. We will verify your identity and provide a summary of held data upon request.

Yes. Submit a deletion request through live chat or email support. We will process it after identity verification. Note that some records may be retained for the period required under applicable regulations before full deletion.

Your login is protected by OTP verification. Unusual session activity triggers an automatic lock. We also use SSL encryption across the platform so your data in transit — including wallet transactions — stays protected.

This policy applies to all accounts registered with xo369. Access to our services depends on local law and is available only where local law permits. Check your local regulations to confirm eligibility in your region.